Frequently Asked Questions

Getting Answers

Your Questions Answered




What to expect.

We offer a real, earthy outdoor experience on a picturesque, working farm. Unlike theme parks, we do not have paved footpaths. When it rains, it is muddy, when it is dry it is dusty. While riding a quad bike, you will be exposed to the elements. Please observe the weather, dress accordingly, set your mind in ‘outdoor/adventure’ mode and enjoy your encounter with nature.

Our adventures require physical exertion. Handling a quad bike over uneven terrain takes some effort and stamina. None of our adventures are a 'theme park', effortless rides. Please do not expect to be 'taken for a ride'.

Advisories on choosing the right adventure, dress code, etc. can be found below.

Please read carefully all the emails we will send you prior to your adventure. They contain important info about your session.

Do not hesitate to contact us if you have any questions or doubts. The best way is to send us an email. We are a growing company, and we spend most of the time out on the farm with our guests. Therefore, we can only answer the phone for a few hours in the evenings. Answers to most of your questions can be find below.

To avoid disappointment and misunderstanding please make yourself familiar with our Terms & Conditions before booking.

I've never done this before. Will I be able to ride a Quad Bike?

Our electric bikes are very simple to operate. With the assistance of our experienced instructor most people will master it in minutes.

During the training and the initial part of the trek your instructor will assess the ability of all the participants and may adjust the pace and route or choose a different trek that better suits the group’s abilities.

Which package is best for my group of adults?

Quad biking is an extreme motor sport that requires a certain level of strength and physical exertion. We try to make it suitable for everyone by offering various adventures with different levels of difficulty.
For adults:
The Taster – A one hour session with a trek around the farm. – EASY.
The Thrill – Similar to the Taster but more challenging and longer. – AVERAGE.
The Endeavour – Our most demanding trek around the estate. – HARD.
The Explorer – Combines the best of the Thrill and Endeavour in a 1.5 hours ride.– HARD.
The Challenger – A strenuous technical course in a quarry for adrenaline addicts. – HARD.
The Endurance – The ultimate 2.5 hour session combining the Endeavour and the Challenger. – EXTREME.

The most crucial factors to consider are the strength, fitness and dexterity of all participants. It is important to always consider the least confident member of your group, whose ability will determine the route and pace of the ride for the whole group. All our treks, except for the 'Taster' are private, exclusive booking for your group only.

If you are physically active, strong, exercise regularly (or have done so in the past), do manual labour, you will love our 'hard' adventures: the Endeavour, the Challenger, the Explorer or the Endurance.
If your job keeps you behind a desk in an office and you struggle to find time for physical activity, you should choose the Thrill or the Taster.
If you are not a confident driver, we recommend the Taster.

Which adventure is suitable for my child?

Children come in all shapes and sizes. Therefore, we are unable to give a decisive answer over the phone! We provide some guidelines based on our experience. Quad biking is an physical outdoor activity and an extreme motor sport that requires a certain level of strength and physical exertion. It is important that you consider the strength and fitness of the smallest child, as the pace of the trek is always adjusted to the ability of the least confident participant.

— Although the minimum age for the small quad is 8 years old, there may be some children who do not have the required strength or dexterity to control it. If the children are not physically active, our adventures may not be suitable for them.

— To ride an adult quad, youngsters must be at least 1.5 meters (5 feet) tall. However, please remember that some tall children may not have the physical strength or dexterity to handle the bike safely. In the past we have seen children as young as 12 years old confidently handling the quads. They were strong, fit and physically active. At the other end of the spectrum, we have seen some exceptionally tall but skinny children unable to do so. We therefore recommend a minimum age of 15 as a guide.

— Quad Biking is a potentially dangerous motor sport and as such requires a certain level of strength from the rider. If your child, regardless of age or height, does not engage in sport or physical activities on regular bases, our adventures might not be suitable for them.

— Please consider this before booking: Would you feel comfortable putting your child in charge of a motorised vehicle and letting them ride across uneven terrain on an open track accessible for dog walkers, horse riders, cyclists etc.?

— All participants must be mentally and physically able to take part in the activity. During the training, the participant's ability to handle the bike safely will be assessed by the instructor.
Once your session has started, and in the event that a group member is unable to handle the quad bike safely, we reserve the right to cancel the trek for that member. This is an extreme measure and would not be taken lightly. It s however, entirely at the discretion of the instructor and is relative to safety protocol. At this stage we are unable to offer a refund.

—  We cannot allow carrying of any passengers.

—  Your instructor will always tailor the route according to the strength and dexterity of the least confident rider in your group.

How do I know it's safe?

We are pride ourselves on the safety of our treks.

At the start of your session our instructor will give you a comprehensive safety briefing. This is followed by some carefully guided practice laps to ensure that all participants are able to handle the bike safely. Ensure your children pay attention. They should listen carefully and make sure they understand everything that is being said.. It is vital for their safety!

During your session the group will be supervised by an instructor leading the trek, explaining how to tackle every obstacle and ready to help if needed. Every instructor is an experienced quad rider and also a fully trained first-aider who always carries a first aid-kit.

Your instructor will always tailor the route according to the strength and dexterity of the least confident rider in your group.

What should I wear?

We recommend sports clothes that you don't mind getting dirty. Sensible shoes or boots are essential. No open toed-shoes, sandals or flip-flops. Shorts and t-shirt are fine in hot weather. You will be fitted with a helmet.

In cold weather we recommend wearing multiple layers of warm clothing and boots. Wellington boots are suitable for quad biking. A pair of warm gloves is essential. Several layers are better than one big, thick coat. You need to be able to move freely to handle the bike safely.

Quad biking is an outdoor activity and we operate regardless of the weather. It is more fun in the mud! In wet conditions we can provide waterproof suits at small additional cost. We can accept payment by cash or card. You are welcome to bring your own waterproofs. Please be aware, you will get muddy! The ground stays muddy for several days after rain stops.

How much does it cost?

The price depends on the package you choose. Please click the 'Book Here' button next to your adventure and select the number of participants. The figure shown is the price per person.

How do I pay?

The booking system on our website is an easy way to book your ride. The process is simple and intuitive. We do not take payments over the phone.

Please click the ‘Book Here’ button, choose your package, date, time, number of participants, and follow the instructions. Read the information provided. This will ensure that you and we have all the necessary information to make the most out of your session.

To secure your time slot we require full payment on the day of booking. We cannot accept partial payments.

Can I cancel my booking?

We understand that ‘life happens’ and sometimes our guests need to cancel or reschedule. We are happy to alter or cancel your booking up to 5 days before your event and issue full refund.
If less than five days we can only offer a refund if we can resell your allocated time slot. Taking your group around on a quad bike on the day accounts to only about 15% of all the costs and work that goes into organising your event.

Quad biking is an outdoor activity, and it is even more fun in muddy and wet conditions. As such we operate in all weathers including raining. You are welcome to bring your own waterproofs. We can provide waterproofs for your protection at extra cost.

We check the weather forecast every evening and will only cancel the event if we consider it to be unsafe to ride. We will offer you the opportunity to rebook free of charge or issue a full refund.

Is there toilet on site?

We do not have electricity or running water on the track site. Toilets and other facilities are available at the check-in at Notgrove Village Hub. It is however not available after 2.30pm.

What if it rains?

QuadQuest operates in the heart of a working farm and due to our British weather, it can be wet and very muddy. Quad biking is an outdoor activity, and it is even more fun in muddy and wet conditions. As such we operate even when it is raining. We can provide waterproofs for your protection. Embrace and enjoy the elements! "There is no such thing like bad weather, only wrong clothing."

However, we check the weather forecast every evening and if we consider it to be unsafe to ride, we will reluctantly cancel the event. In that case we will offer you the opportunity to rebook free of charge or request a refund.

Can I use my mobile phone?

The use of mobile phones or any other hand-held devices is strictly prohibited during the ride.

The instructor can take photographs of your group during the session. They will be offered at small extra cost.

We can not be held responsible for lost mobile phones and we are unable to provide any help in finding them!

You can only take your own photographs during stops, if the instructor confirm it is safe to do so. It is however time consuming and is likely to shorten the trek.